This document and the Privacy Policy is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. These Terms of Use / Legal Agreement is an electronic record within the meaning of applicable laws. This electronic record is generated by a computer system and does not require any physical or digital signature.
To Whom Does This Policy Apply
Some parts of this Policy describe different rights or obligations. We use some special terminology to refer to them, which we define below. This Policy applies to registered users, unregistered users who use EstateVistra, and to visitors of certain portions of our website.
Users:
“Users” or “everyone who uses our Services”.
Real Estate Professionals (REPs)
Real Estate Professionals, or “REPs”, are users who have created accounts to view or post ads on real estate related listings, including and not limited to builders, brokers, developers, property consultants, managers, and agents.
What Information Do We Collect, And Where Do We Get It From
We collect information from everyone who uses our Services. We may collect information directly from you, when you use our Services, and from third parties in certain circumstances. We collect information in a few ways, including information that you give us, information that we collect automatically, and information that we collect from third parties.
Information we collect includes the information that you provide directly to us, such as account registration information, personal or business contact information, and information related to your use of our Services. We may also collect information automatically when you use our Services, such as IP address, browser type, and usage data.
EstateVistra Pay Rent – Key Terms & Conditions
Our Role:
EstateVistra provides a platform for registered users to make rental payments via its Website and Mobile App. Payments are processed through a third-party payment gateway (e.g., Razorpay). EstateVistra is not a financial institution and does not participate in the landlord-tenant relationship nor assumes any responsibility for transactions.
KYC Requirements:
EstateVistra may require documents to verify authenticity of transactions and the landlord-tenant relationship. Examples include Rent Agreement, PAN Card, Aadhaar Card, and other relevant documents. Failure to submit KYC verification may result in transaction delays or cancellation.
Authorization:
By linking wallets or completing transactions on the platform, users authorize EstateVistra to debit their account and transfer funds to the beneficiary. Refunds are possible only if transactions fail to complete due to technical errors.
Transaction Terms:
Users are responsible for transaction accuracy and compliance with applicable laws. EstateVistra may delay, suspend, or reject transactions in case of suspicious or fraudulent activity.
Liability:
EstateVistra is not liable for disputes between users, landlords, or financial institutions. Users must independently resolve disputes arising from incorrect details or unauthorized transactions.
Suspicious/Fraudulent Transactions:
Users must immediately notify EstateVistra if they suspect any fraudulent transaction. EstateVistra reserves the right to block or reverse transactions pending investigation.
Refunds & Chargebacks:
Refunds are subject to transaction failure or technical issues. No refunds once money is credited to the beneficiary’s account. Chargebacks may occur if transactions are disputed, unauthorized, or reversed by banks.